Unified Communications
Integrate voice, video, messaging, and presence into a single unified communications platform that improves collaboration and reduces operational cost.
CSL implements unified communications (UC) platforms that merge voice calls, video conferencing, instant messaging, and presence information into a single seamlessly integrated solution. We deploy Cisco Unified Communications Manager (CUCM) for enterprise voice, Microsoft Teams Phone for cloud-first deployments, and Cisco Webex for hybrid collaboration environments. Our UC engineers hold CCIE Collaboration and Microsoft Teams certifications, ensuring expert-level design and deployment quality.
Key Features
Cisco CUCM Voice
Carrier-grade IP PBX with call processing, voicemail, auto-attendant, and PSTN SIP trunk connectivity.
Microsoft Teams Phone
Cloud-based direct routing enabling PBX replacement with Teams as the enterprise telephony endpoint.
Presence & Instant Messaging
Real-time presence status and IM integrated with corporate directory for rapid colleague discovery.
QoS & Call Analytics
End-to-end QoS policy enforcement and call detail record analytics for voice quality management.
Use Cases
- IP Telephony Replacement
- Contact Center Integration
- Remote Work Enablement
- Enterprise Collaboration
Interested in Unified Communications?
Talk to our pre-sales team for a tailored recommendation, architecture review, and pricing.